The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.
Material type:
TextPublication details: Boston, Mass. : Harvard Business School Press, c1996.Description: xii, 323 p. : ill. ; 24 cmISBN: - 0875844480
- HF5415.5 .R438 1996
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Maasai Mara University Library -Main Campus | HF5415.5 .R438 1996 (Browse shelf(Opens below)) | Available | 17021357 | |
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Maasai Mara University Library -Main Campus | HF5415.5 .R438 1996 (Browse shelf(Opens below)) | Available | 16018470 |
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| HF5415.5.H2897 2000 Customer service : A practical approach / | HF5415.5.K45 1993 Keeping customers/ | HF5415.5 .L83 2009 Customer service : skills for success / | HF5415.5 .R438 1996 The loyalty effect : | HF5415.5 .R438 1996 The loyalty effect : | HF5415.5.R439 2006 The Ultimate Question: | HF 5415 .5 S49 1998 Customers.com : |
Includes bibliographical references (p. 311-314) and index.
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