Includes index.

Machine generated contents note: Unit One: Introduction to Communication Chapter 1: Communicating in Everyday LifeSection 1.1 Elements of CommunicationSection 1.2 The Communication Skills: Listening, Speaking, Reading, and WritingSection 1.3 Communicating in the Business EnvironmentChapter 2: Interpreting CommunicationSection 2.1 The Basics of Nonverbal CommunicationSection 2.2 Learning the Basics of ListeningSection 2.3 Listening in Casual and Business SettingsSection 2.4 Reading Business DocumentsChapter 3: Communicating GloballySection 3.1 Domestic and International CommunicationSection 3.2 Ethics and Professional Courtesy in Business CommunicationSection 3.3 Nondiscriminatory LanguageUnit Two: Developing Language Skills Chapter 4: Exploring Language ElementsSection 4.1 The Parts of SpeechSection 4.2 The SentenceSection 4.3 VerbsSection 4.4 Predicate AgreementChapter 5: Mastering Nouns and PronounsSection 5.1 Nouns: Plural FormsSection 5.2 Nouns and Pronouns: Possessive FormsSection 5.3 Pronouns: Nominative and Objective FormsChapter 6: Expanding Language SkillsSection 6.1 ConjunctionsSection 6.2 PrepositionsSection 6.3 AdjectivesSection 6.4 AdverbsUnit Three: Developing Writing Skills Chapter 7: Applying the Mechanics of StyleSection 7.1 Sentence EndersSection 7.2 CommasSection 7.3 Semicolons, Colons, and DashesSection 7.4 Quotation Marks, Parentheses, and ApostrophesChapter 8: Sharpening Writing SkillsSection 8.1 Using Words EffectivelySection 8.2 Mastering Spelling TechniquesSection 8.3 Structuring Phrases and ClausesSection 8.4 Writing Effective SentencesSection 8.5 Building Effective ParagraphsSection 8.6 Revising, Editing, and ProofreadingUnit Four: Applying Communication Skills Chapter 9: Writing E-mails, Memos, and LettersSection 9.1 Planning and Organizing MessagesSection 9.2 Writing E-mails and MemosSection 9.3 Formatting Business LettersSection 9.4 Informing and RequestingSection 9.5 Responding to RequestsChapter 10: Writing Specific CommunicationsSection 10.1 Persuasive CommunicationSection 10.2 Claim and Adjustment MessagesSection 10.3 Public Relations LettersSection 10.4 Social-Business CommunicationsSection 10.5 Form Paragraphs, Form Letters, and TemplatesChapter 11: Preparing and Writing ReportsSection 11.1 Technology and ReportsSection 11.2 Writing Informal ReportsSection 11.3 Writing Formal ReportsSection 11.4 Keeping Meeting RecordsSection 11.5 Preparing News ReleasesUnit Five: Communicating in a Business Environment Chapter 12: Working with TechnologySection 12.1 The Role of Technology in CommunicationSection 12.2 Using Technology to CommunicateSection 12.3 Communicating with the WorldSection 12.4 Communication Technology at WorkChapter 13: Communicating With CustomersSection 13.1 The Importance of Good Customer ServiceSection 13.2 Maintaining Good Customer ServiceSection 13.3 Improving Contact with CustomersSection 13.4 Responding to Customer-Service NeedsChapter 14: Developing Presentation SkillsSection 14.1 Basics of Oral CommunicationSection 14.2 Communicating in Groups, Teams, and MeetingsSection 14.3 Formal and Informal PresentationsSection 14.4 Using Visual Aids and TechnologyUnit Six: Searching for Jobs and Writing Resumes Chapter 15: Searching for JobsSection 15.1 Job Search SkillsSection 15.2 Resumes--Chronological, Functional, Combination, and ScannableSection 15.3 Application Letter and Application FormSection 15.4 Employment PortfolioChapter 16: Interviewing and Employment IssuesSection 16.1 Preparing for the InterviewSection 16.2 Interviews and Interview QuestionsSection 16.3 Communication Skills During the InterviewSection 16.4 After the InterviewSection 16.5 Requesting and Promotion or Compensation IncreaseSection 16.6 Keeping and Leaving PositionsAppendixGlossary.

"Double the Experience with College English and Business Communication, and create a Prepared Communicator for the Interconnected World. College English and Business Communication, provides a corrective approach to the fundamentals of communication including: reading, listening, speaking, writing, along with the application of these communication skills in the workplace such as e-mails and reports. College English and Business Communication closes with business use of technology, presentations, and employment communication. Rich in supplements, its activity workbook leads students to apply essential skills, leaving them doubly prepared for communicating in college and business. Combined with its digital component, it nurtures students' writing and presentation abilities, which are necessary for the interconnected world. "-- Provided by publisher.