The pfeiffer book of succeessful communication skill building tools/ 
edited by Jack Gordon. 
 - USA :  Pfeiffer publishers,  2004. 
 - xvii, 409 p. : 
<br/><br/><label>ISBN: </label>09780470181805 
<br/><br/><label>Subjects--Topical Terms: </label><br/>successful communication
<br/><br/><label>LC Class. No.: </label>HD 57.7.P492 2004