Reichheld Fred. <br/><br/>
The Ultimate Question:  Driving Good Profits And True Growth/ 
Fred Reichheld. 
 - Boston:  Harvard  Business School Press,  2006. 
 - xi, 211 p. : 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>1591397839 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Profits
<br/><br/><label>LC Class. No.: </label>HF5415.5.R439 2006