Harris, Elaine K. <br/><br/>
Customer service :  A practical approach / 
Elaine K. Harris. 
 - 2nd ed. 
 - Upper Saddle River, N.J. :  Prentice Hall,  2000. 
 - xii, 148 p. : 
<br/><br/> Includes bibliographical references) and index. 
<br/><br/><label>ISBN: </label>0130826650 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer 
<br/><br/><label>LC Class. No.: </label>HF5415.5.H2897 2000