De Janasz, Suzanne C. Interpersonal skills in organizations / Suzanne C. De Janasz, Karen O. Dowd, Beth Z. Schneider. - 2nd ed. - Boston, Mass. : McGraw-Hill, c2006. - xvi, 394 p. : ill. ; 28 cm. Includes index. ISBN: 0072881399 (alk. paper) LCCN: 2004060992 Subjects--Topical Terms: Organizational behavior.Psychology, Industrial.Interpersonal relations. LC Class. No.: HD58.7 / .D415 2006