Foundations of IT Service management/ 

 - Ontario:  Van Haren,  2006. 
 - 233p.; 
<br/><br/><label>ISBN: </label>9077212582 
<br/><br/><label>Subjects--Topical Terms: </label><br/>foundations of IT service management
<br/><br/><label>LC Class. No.: </label>T58.5.F68 2006