Total quality management / 
Dale H. Besterfield ...[et al.]. 
 - 3rd ed. 
 - New Delhi :  Dorling Kindersley ,  2003. 
 - 652 p.:  ill.; 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9788177584127 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management
<br/><br/><label>LC Class. No.: </label>HD62.15 .T6792 2003