Solomon, Muriel. <br/><br/>
Working with difficult people / 
Muriel Solomon. 
 - Rev. ed. 
 - Paramus, NJ :  Prentice Hall Press,  c2002. 
 - xvi, 319 p. :  23 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0735202915 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Interpersonal relations.<br/>Interpersonal conflict.
<br/><br/><label>LC Class. No.: </label>HD42  / .S65 2002 
<br/><br/><label>Dewey Class. No.: </label>650.1/3