TY - BOOK AU - Bungay,Stephen TI - The art of action: how leaders close the gaps between plans, actions, and results SN - 9781857885590 AV - HD57.7 .B85 2011 PY - 2011/// CY - Boston, MA PB - Nicholas Brealey Pub. KW - Leadership KW - Strategic planning N1 - Includes bibliographical references (p. 275-278) and index; The problem what do you want me to do? -- The cause èe èree gaps clausewitz and friction : friction and non-linearity be three gaps summary -- Elements of a solution directed opportunism -- The knowledge gap -- The alignment gap brieing and backbrieing -- The effects gap independent Èinking obedience building the organisation -- Leadership that works ER -