TY  - BOOK
TI  - Building a Chain of Customers Linking Business Functions to Create the world Class Company / 
SN  - 29279917
AV  - HD 58.9 .S36 1990  
PY  - 1990///.
CY  - London : 
PB  - Free Press, 
KW  - _Organizational Effectiveness
N1  - Includes index
ER  -