_Quality Without Tears The Art of Hassle- Free Management / Philip B. Crosby  

 - New York : New American Library, ,1984  
 - 205 p.  
<br/><br/> Includes index  
<br/><br/><label>ISBN: </label>452263980 
<br/><br/><label>LC Class. No.: </label>TS 156 .C764 1985