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1.
Business process benchmarking : finding and implementing best practices / Robert C. Camp. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQC Quality Press, c1995
Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HD62.15.C345 1994.

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2.
ISO 9001:2000 explained / Charles A. Cianfrani, Joseph J. Tsiakals, John E. (Jack) West. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQ Quality Press, 2001
Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: TS156.6 .C45 2001.

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