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1.
Benchmarking staff performance : how staff departments can enhance their value to the customer/ by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco : Jossey-Bass Publishers, c1993
Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HD58.9.F58 1993.

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2.
Benchmarking for best practices : winning through innovative adaptation / Christopher E. Bogan, Michael J. English. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c1994
Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HD62.15.B64 1994.

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3.
Business process benchmarking : finding and implementing best practices / Robert C. Camp. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Milwaukee, Wis. : ASQC Quality Press, c1995
Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HD62.15.C345 1994.

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