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	1.	Customer relationship management : concepts and technology / Francis Buttle by Buttle, Francis Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: U.S.A.: Butterworth Heinemann , 2009 Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HF5415 .B45 2009. Place hold Save to lists Add to cart (remove)
	2.	Strategic marketing management : Planning, implementation & control/ Richard M.S Wilson. by Wilson,Richard M.S Colin Gilligan Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Elsevier, 2005 Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HF5415.13 .W547 2005. Place hold Save to lists Add to cart (remove)
	3.	Linking HRD Programs With Organizational Strategy/ Phillips J. Jack. by Phillips J. Jack ^d20120814 10:40:44^okorir Edition: Material type: Text; Format: print ; Literary form: Not fiction Publication details: America Astd 1998 Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HF5549.5.T71526 1998. Place hold Save to lists Add to cart (remove)
	4.	Strategic marketing management Planning, implementation & control / Richard M. S. Wilson. by _Collin Gilligan Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Amsterdam : Elsevier, 1992 Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HF 5415.13 .W547 2007. Place hold Save to lists Add to cart (remove)
	5.	_Linking HRD Programs With Organizational Strategy Material type: Text; Format: print ; Literary form: Not fiction Publication details: America Astd 1998 Availability: No items available. Save to lists Add to cart (remove)
	6.	The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson. by Thompson, Harvey Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2000 Online resources: Contributor biographical information Publisher description Table of contents Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HF5415 .T484 2000. Place hold Save to lists Add to cart (remove)
	7.	Successful business models : surefire ways to build a profitable business / Don Debelak. by Debelak, Don Material type: Text; Format: print ; Literary form: Not fiction Publication details: Irvine, CA : Entrepreneur Press, c2003 Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HD30.28 .D397 2003. Place hold Save to lists Add to cart (remove)
	8.	The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal. by Reichheld, Frederick F Teal, Thomas, 1937- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, c1996 Availability: Items available for loan: Maasai Mara University Library -Main Campus (2)Call number: HF5415.5 .R438 1996, ... Place hold Save to lists Add to cart (remove)
	9.	The experience economy : work is theatre & every business a stage / B. Joseph Pine II, James H. Gilmore. by Pine, B. Joseph Gilmore, James H, 1959- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, c1999 Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HF5415.15 .P56 1999. Place hold Save to lists Add to cart (remove)
	10.	Predicting market success : new ways to measure customer loyalty and engage consumers with your brand / Robert Passikoff. by Passikoff, Robert, 1948- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : John Wiley & Sons, c2006 Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HF5415.525 .P37 2006. Place hold Save to lists Add to cart (remove)
	11.	Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James D. Power IV. by Denove, Chris Power, James D Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Portfolio, 2006 Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HF5415.335 .D46 2006. Place hold Save to lists Add to cart (remove)
	12.	Accelerating customer relationships : using CRM and relationship technologies / Ronald S. Swift. by Swift, Ronald S Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, NJ : Prentice Hall PTR, c2000 Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HF5415.5 .S95 2001. Place hold Save to lists Add to cart (remove)
	13.	Scoring points : how Tesco is winning customer loyalty / Clive Humby and Terry Hunt, with Tim Phillips. by Humby, Clive Hunt, Terry, 1955- Phillips, Tim, 1967- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Sterling, VA : Kogan Page, c2004 Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HF5415.525.H85 2004. Place hold Save to lists Add to cart (remove)
	14.	The innovator's solution : creating and sustaining successful growth / Clayton M. Christensen, Michael E. Raynor. by Christensen, Clayton M Raynor, Michael E Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, c2003 Availability: Items available for loan: Maasai Mara University Library -Main Campus (5)Call number: HD53.C495 2003, ... Place hold Save to lists Add to cart (remove)
	15.	The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema. by Treacy, Michael Wiersema, Frederik D. (Frederik Derk) Edition: [Expanded ed.]. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Reading, Mass. : Addison-Wesley Pub. Co., c1997 Availability: Items available for loan: Maasai Mara University Library -Main Campus (2)Call number: HD41.T67 1995, ... Place hold Save to lists Add to cart (remove)
	16.	Customer service : A practical approach / Elaine K. Harris. by Harris, Elaine K Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Prentice Hall, 2000 Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HF5415.5.H2897 2000. Place hold Save to lists Add to cart (remove)
	17.	Customer service : skills for success / Robert W. Lucas. by Lucas, Robert W Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill, c2009 Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HF5415.5 .L83 2009. Place hold Save to lists Add to cart (remove)
	18.	Customer contacts : strategies and operations / Mark Adel. by Adel, Mark, 1953- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Atlanta, Ga. : LOMA's Professional, Customer Service Program, c2002 Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HG173.A34 2002. Place hold Save to lists Add to cart (remove)
	19.	CRM : the foundation of contemporary marketing strategy / Roger J. Baran & Robert Galka. by Baran, Roger J. (Roger Joseph), 1945- Galka, Robert J Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, NY : Routledge, 2013 Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HF5415.55.B35 2013. Place hold Save to lists Add to cart (remove)
	20.	Three Essays on Managing Customer-Based Strategies/ Super Visor Odegard Fredrick Material type: Text; Format: print ; Literary form: Not fiction Publication details: London: Foad Hassnmirzaei, 2015 Availability: Items available for loan: Maasai Mara University Library -Main Campus (1)Call number: HD60.7.H373 2015. Place hold Save to lists Add to cart (remove)

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Your search returned 21 results.