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The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.

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Material type: Text

TextPublication details: Boston, Mass. : Harvard Business School Press, c1996.Description: xii, 323 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Barcode
L	Maasai Mara University Library -Main Campus	HF5415.5 .R438 1996 (Browse shelf(Opens below))	Available	17021357
L	Maasai Mara University Library -Main Campus	HF5415.5 .R438 1996 (Browse shelf(Opens below))	Available	16018470

Includes bibliographical references (p. 311-314) and index.

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