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Service operations Management/

Johnson, Robert.

Service operations Management/ improving service delivery: Robert Johnston. - 3rd ed. - England pearson Education 2005 - xvi, 533 p. : ill.;

Includes bibliography and index.

ISBN: 9781405847322

Subjects--Topical Terms:
Service management

LC Class. No.: HD 9980.5J647 2005

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Service operations Management/